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Legal Terms That Protect Your Play

When you open an account at www.aoncash, your data and funds are covered by clear legal terms designed for Indonesia.

Account verification requiredDANA, OVO, GoPay, QRIS securedData protection standardsWithdrawal verification process
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www.aoncash Legal Terms That Protect Your Play
REACH OUR TEAM

Contact Paths for Legal Questions

Live Chat Support Open the chat widget inside your account lobby or on this site. Our team responds within minutes, Monday to Sunday, 08:00 to 23:00 Indonesia time. For account closure requests, data removal forms or legal questions, chat is the fastest path.
Email Support Send account-related legal requests to [email protected] with your registered email address and account ID. We reply within 24 hours with confirmation and next steps for data requests, account suspension or withdrawal holds.
In-App Help Centre From your account dashboard, tap the Help icon at the bottom. Browse common legal questions, view your account terms, or submit a support ticket that routes directly to our legal team for formal responses.
HOW WE PROTECT YOU

Data Handling and Account Security

Account Verification

When you sign up, we verify your mobile number via SMS and your payment method through a test deposit. This two-step check prevents unauthorized access and fraudulent withdrawals. Your verified phone number is the primary contact for all account alerts.

Deposit and Withdrawal Checks

Every deposit via DANA, OVO, GoPay or QRIS is matched to your registered name and phone number. Withdrawals are verified against your original payment account before funds move. If details do not match, we hold the transaction and contact you within two hours.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference and track site activity for security. You can disable third-party cookies in your browser; first-party cookies are required for account access. Cookie data is cleared 90 days after you close your account.

Data Retention

Account information is stored for three years after closure for dispute resolution and regulatory compliance. Payment records and chat history are encrypted and kept separate from your profile. You can request permanent deletion after the retention period ends.

Login Security

Your password is hashed using industry-standard encryption. We send you a login alert via SMS if we detect access from a new device. You can revoke all active sessions from your account settings or contact support to lock your account immediately.

Request Your Data

Email [email protected] with 'Data Request' in the subject line, your account email and phone number. We compile your personal data, payment history and account activity in a downloadable file within five working days.

What You Need to Know About Legal Terms

Account eligibility depends on local law in your region. We require you to be of legal age, provide a valid name and phone number, and use a real payment account. Players in Bandung, Medan and across Indonesia can verify eligibility when you start the signup flow.

Your account is deactivated immediately and marked for deletion. Personal data and payment records are retained for three years per local compliance requirements. After three years, we delete records unless a dispute or investigation is active. Chat history is kept for two years.

Payment data is encrypted end-to-end and stored on separate secure servers from your account profile. We never store your full card or wallet credentials; only verified payment method IDs are linked to your account. Every withdrawal is re-verified against your original payment source.

Contact our support team immediately via live chat or email [email protected]. Provide your account email, phone number and the specific transaction. We freeze your account within 15 minutes, review the activity and contact you within two hours with next steps.

You can update your phone number from account settings; we verify the new number via SMS. Your registered name cannot be changed after account verification for legal compliance. To use a different name, contact support to discuss your situation and available options.

Chat conversations are stored for two years and linked to your account email. Support tickets are retained for three years for dispute resolution. You can download or request deletion of specific chat logs by contacting support with the date and topic.

You can log in from mobile, tablet and desktop simultaneously. We alert you via SMS if login occurs from a new device outside your usual location. Revoke any active session from account settings or contact support to lock your account on all devices immediately.

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